FAQ- My Private Transfers
- Where do we meet our chauffeur at the airport?
We provide meet and greet service at all airports. For domestic airport pick-ups we will meet you near the carousel. For international arrivals we meet and greet at the Arrival Hall.
A. Pick up point-Brisbane International Airport
Brisbane International Airport: Following customs check and baggage collection as you exit from the terminal, your chauffeur will greet you with a name board with your name and flight number.
Meeting Point: In the arrival hall near The Coffee Club/Vodafone Shop’ about 30 minutes after the aircraft’s scheduled arrival.
B. Pick up point-Brisbane Domestic Airport
Brisbane Domestic Airport: Your chauffeur will greet you with a name board, mentioning your name and flight number.
Meeting Point: In the Arrival Hall near the carousel 15 minutes after the scheduled arrival of your aircraft.
C. Pick up Point-Gold Coast Domestic Airport
Your driver will meet you 15 minutes after scheduled landing time outside the automated doors inside the terminal with your name on a sign board with your name
D. Pick up Point-Gold Coast International Airport
Following customs check and baggage collection, as you exit from the terminal, your chauffeur will greet you with a name board with your name and flight number about 30 minutes after the aircraft’s scheduled arrival.
Meeting Point: The arrival hall
- How can we book our private transfer or airport transfer?
We encourage you to book our services online. But if you have any challenges, please text or call us at +61420903617.
- By when do we need to pay for the transfer?
Our transfers are all prepaid, and the prices we quote are in Australian dollars.
- How can I get a quote?
Our quoting system is simple and straightforward. At the top of each page in our website there is a form that you can fill out in under a minute that will give you a quote immediately. If you have any further queries, please text or call us at +61420903617.
- How can I book a service?
You can book our services online. If you have any challenges, please call us at 1300 49 49 97.
- How can I pay for my private transfer or airport transfer?
We prefer online payments. We can send a link which you can click and pay using your credit card.
https://payment.securepay.com.au/bill/4XV/Invoice/payment.sbx/
or
https://www.myprivatetransfers.com.au/paypal-direct/
or you can transfer to our bank account
BSB: 034264
Acc No: 400484
Account Name: My Private Transfers
Bank: Westpac - Which currency are your prices in?
All our pricings are in Australian dollars
- What is the cancellation policy? Do you allow refunds?
Payment-related problems and all booking cancellation requests can be made by calling our Booking Reservations contact number at 1300494997, or at +61420903617 if you are calling from outside Australia. You can also email ‘booking at myprivatetransfers.com.au’ if you have any concerns.
Booking fares paid in advance may be 100% refunded for cancellations at least 48 hours before pick-up time. Booking cancellations within 24-48 hours before pick-up times can be refunded to a maximum of 50%. Unfortunately, we are unable to refund any fares for booking cancellation within 24 hours before pick-up time.
- Can we bring additional luggage or items like surf boards on a private transfer or airport transfer?
For an additional price, we can bring trailers for any extra luggage or large items like surf boards.
- Can you provide assistance with checking in at the airport?
Yes, we can assist you with checking in at the airport. For further information click on the link below.