Service Terms and Conditions

In order to become a user of any ‘My Private Transfers’ (hereafter referred to as MPT) services, you must agree to the following terms and conditions. Your agreement to these terms will be indicated to us by sending to us an enquiry by email or phone, online booking application or by using any of MPT and/or services, whichever occurs first.

The following terms of business apply to private or group transfers, referrals to other transfer service companies or tour operators, any other services offered by MPT to you, from time to time, as well as any service provided by us under any contracting/ sub contracting/ referral arrangement.

This is an agreement between you and MPT, regarding your use of MPT’s transfer services, tour services and transfer booking services.

Under this Agreement, you must comply with MPT’s current policies as updated from time to time by MPT, which can be viewed below.

Airport Transfers and other private transfers

We pick up from the following locations

Brisbane International Airport: Following customs check and baggage collection, as you exit from the terminal, your chauffeur will be available to greet you with a name board, mentioning your name and flight number; about 30 minutes after the aircraft’s scheduled arrival.

Meeting Point: In the arrival hall near ‘The Coffee Club’/’Vodafone Shop’ about 30 minutes after the aircraft’s scheduled arrival.

Brisbane Domestic Airport: Approximately 15 minutes after the scheduled arrival of the Aircraft, your chauffeur will be available to greet you with a name board, mentioning your name and flight number.

Meeting Point: In the arrival hall near Carousel (conveyor system at an airport from which arriving passengers collect their luggage) 15 minutes after the scheduled arrival of the Aircraft

Gold Coast International: Following customs check and baggage collection, as you exit from the terminal, your chauffeur will be available to greet you with a name board, mentioning your name and flight number; about 30 minutes after the aircraft’s scheduled arrival.

Meeting Point: In the arrival hall about 30 minutes after the aircraft’s scheduled arrival.

Gold Coast Domestic: Approximately 15 minutes after the arrival of the Aircraft, your chauffeur will be available to greet you with a name board, mentioning your name and flight number at the baggage collection area.

Meeting Point: In the arrival hall near Carousel (conveyor system at an airport from which arriving passengers collect their luggage) 15 minutes after the scheduled arrival of the Aircraft

Sunshine Coast: Your chauffer will be available to greet you with a name board, mentioning your name and flight number, about 30 minutes post the Aircraft’s arrival for International flights and 15 minutes post the Aircraft’s arrival for Domestic flights.

All private transfers: Our chauffeurs arrive at the pick up location, approximately 10 minutes before the start of the travel and wait for the client.

Cancellation Policy: 100% refund excluding the transfer/credit card charges, is provided up to 48 hours prior to the scheduled time of travel. No refund is provided for cancellation within 24 hours, leading up to the scheduled time of travel. No refund is provided for not showing up, as planned for the travel.

Late Flights: We will facilitate alternate travel arrangements for you, at no additional cost, in normal circumstances. However, if we incur any additional costs, you will the invoiced the excess. If we are booked out, we may use other contractors or taxi services.

Travel Insurance: Passengers are advised to buy their own travel insurance prior to travel for protection against the loss, damage, accidents, delays, missing the flight etc.

Loss of damage of items: Passengers are advised to ensure that their luggage is labeled comprehensively. MPT will not be responsible for the loss or damage of luggage, personal and/or valuable items.

Service interruptions: MPT will always do the best possible, to ensure that the vehicles are in good working condition and employ trained drivers. But there could be unexpected interruptions owing to heavy traffic, accidents, weather conditions, breakdown, health issues of the driver, errors caused by the driver etc.

MPT does not take any responsibility for the travel delay caused to any of these factors or any other unexpected factors. In case of such an event, due to the distance and traffic conditions between Gold Coast, Brisbane and Sunshine Coast it may take additional time to organize a secondary service such as a taxi. The clients are therefore advised to plan the travel time and buffer time accordingly. The indicated drop off and pick up times are only an approximate indicative figure.

MPT will not be held responsible for any service interruption or travel delays. In case of service interruption, MPT will do our best to arrange for an alternate transfer such as a private transfer company, a taxi or a ride sharing service such as Uber. We will not be held liable for any damages or loss due to travel delay. The clients and passengers are advised to buy the needed travel insurance to cover against such losses or damages.

Passengers are advised to plan the travel so as to reach the Airport 3 hours prior to the time of the flights for International flights and 2 hours prior for Domestic flights.

Travel time to the destination can hugely vary due to traffic conditions. So it is wise to allocate more than double the travel time displayed on MPT website or a reliable online travel time estimator such as google maps.

Pick up times are at the sole discretion of the passenger, MPT guidance only in the form of typical travel times and distances. Allowances should be made for the time of day, peak traffic congestion and weather conditions. Passengers should make their own enquiries with regard the correct check-in close off times allocated by the airline company. MPT will not accept any responsibility for customer nominated pick up times that result in missed flights or check-ins. Passengers should take necessary and appropriate travel insurance against any such losses due to missing the flight and check-in due to delays in transfer.

Mobility: Vehicles we use has limitation in taking certain types of wheel chairs. So please call/mail in order to ensure that we will be able to offer you services you require with a Mobility device such as a wheel chair.

Luggage: Client should inform if they are travelling with odd sized baggage, allowed in the respective flights so that MPT can organise a trailer to carry your luggage.

Mountain Roads: Vehicles we use has limitation in taking certain types of roads such as Mountain roads and mud roads. Customers should let us know about such road conditions at the time of booking the transfer service. If we accept the booking there will be an additional fee based on the road conditions and type of vehicle used.

Responsibility: If a person makes an enquiry/booking on behalf of a group, acting as its agent, it is reckoned that he/she accepts the service conditions on behalf of each member of the party. Customers who make reservations over the phone or by way of email are understood to accept the terms and conditions of this website; as when the reservation was done online and have accepted the terms and conditions during the booking process, even though they had not made the reservation online.

SERVICE BOOKING, DELIVERY INSTRUCTION AND TIME FRAME FOR SERVICE

You can book our services online using our website. Also you can book over phone. Once you book our services we will send a booking confirmation with driver details within 24 hours or before the start of the journey. We don’t take any credit card details over phone.
If you are booking over phone you can do fund transfer to our account

CANCELLATION AND REFUND POLICY:

Any payment related disputes and all Booking cancellation requests must be made by calling our Booking Reservations phone contact number in Australia 1300494997 or from overseas +61420903617 and emailing to ‘booking at myprivatetransfers.com.au

Booking fares paid in advance may be refunded only for cancellations atleast 48 hours before pick up time. Booking cancellations informed within 24 to 48 hours before pick up time may only be partly refunded upto 50% of the fare.

We are unable to refund any fares for booking cancellation within 24 hours before pick up time.

Terms and Conditions for the Lowest Transfer Price Guarantee:

The Lowest Transfer Price Guarantee applies to those who have genuine quotes from other authorised transfer service providers for transfers in the Gold Coast, Brisbane and Sunshine Coast regions.

The Quote should be from a comparable operator and Service provider having necessary Government approval and relevant Insurance. The following conditions apply.

The Quote must be from a business registered in Australia with a valid ABN.

The Quote must be from a Business Accredited by Queensland Government Department of Transports and Main Roads.

The Quote must be from a Business with Public Liability Insurance.

The Vehicle used should be comparable to a well maintained, spacious, air conditioned Toyota Tarago.

The Quote presented for a price match to My Private Transfers, must be available for purchase by members of the general public and devoid of any offers or deals.

The Quote must be presented on the same day of generation.

The Quote must be presented to us prior to the booking, or within 24 hours of making the booking and prior to travel; whichever happens first. Presenting a quote for a price match will not facilitate a change or cancellation after the booking has been made.

Fares available to special groups, corporate entity or subscription to a closed group or of similar nature are excluded, from this offer.

When we beat the price, you are required book your transfer on the very same day and pay in full for the transfer.

Time of presenting the Quote and conditions

The Quote must be presented to us prior to the booking, or within 24 hours of making the booking and prior to travel; whichever happens first. Presenting a quote for a price match will not facilitate a change or cancellation after the booking has been made.

Availability of the Service

The Price Match and Beat guarantee is provided only based on the availability of our services. For example, if we are pre-booked for the slots you are booking for, we won’t be able to match or beat the price offered by another service provider.

Service limitations

MPT reserve the right not to offer our services

MPT reserve the right not to offer our services if the driver finds the client to be behaving inappropriately or abnormally under the influence of alcohol, drugs etc.

Smoking and consumption of alcoholic drinks are not permitted in the vehicle as per the law of Queensland Government.

Contractors and service partners

My Private transfers aims to provide affordable private transfer solutions through quality service providers. In case of an event, where we may be booked out; we might employ the service of other registered contractors.

If an MPT vehicle is not available for any reason; My Private Transfers may use the service of other transport service providers / service partners operating in Queensland. We may not inform the clients about it unless they specifically ask about it.

Any liabilities during such transfers, is solely the responsibility of the respective transfer provider. In such cases, My Private transfers will be acting only as a booking agent and all legal responsibility is on the transfer provider, who provide the service.

Though the client makes the booking for the airport transfer service through MPT; MPT does not bear any legal responsibility whatsoever for the damages caused by using the service of other transfer service providers responsible for the transfer.

By not using MPT owned vehicle, the client agrees to indemnify MPT from any damages /legal issues caused by the transfer service provider/contractor to the client.

User’s Warranties and Obligations

By agreeing to the terms and conditions of My Private Transfers and by availing of its services, the client is expressly in agreement to the following user’s warranties and obligations.

MPT services are provided on the basis of availability without warranties of any kind, either implied or expressed.

The client is obligated not to take any negative steps such as misusing the website features, options, upload damaging pictures or pornographic material.

MPT reserves the right to change the pricing at any point of time without necessarily informing the client.

The client agrees to follow the general netiquette principles, when making postings on the internet, emails or phones.

The client agrees not to post any negative comments on social media without discussing the issues in a co-operative manner and proactively attempted to resolve issues in an amicable way without damaging the reputation of MPT.

MPT reserves the right to sell the business any point of time without informing the clients.

No spamming is to be done against MPT.

The maximum liability of any damage caused or failure of providing transfer services in a timely manner; is the latest transfer booking price.

By making a reservation through the MPT website, the client agrees to use the services available in Queensland like, Taxi services, Transfer services or share riding services such as Uber.

0. If the client is using other service providers other than MPT’s own vehicle, the client agrees that any damages or losses occurred during the transfer will the responsibility of the respective providers.

1. MPT is not bound to inform the client the details of the services provider unless the client requests for the details of the service provider.

2. The client will not hold MPT responsible for any damages caused by other service providers offering their service to the clients; which were booked through MPT websites, phone calls or emails to the MPT office.

3. The client understands that MPT provides the transfer services using its own vehicle and other providers offering transfer services, taxis and share riding. When MPT vehicles are not available, MPT passes the work on to other service providers. When MPT passes the work to other service providers, the legal responsibility is for the entity in whose vehicle the client and passengers are travelling.

4. If the client is not using MPT vehicle, the client agrees to indemnify MPT from any damages /legal issues caused by the transfer service provider /contractor to the client. The client will not hold MPT liable for any damages from the service provider, whose services were used.

5. Client will be entitled to a full refund or replacement services if there is a major failure by MPT or the sub-contractor, for minor failures by MPT, the liability of MPT for any applicable claim will (at MPT’s discretion and to the maximum extent permitted by law) be limited to, if the breach relates to services: (i) resupplying those or equivalent services; or (ii) paying the cost of having those services resupplied.

6. When using the Services Client Agrees the following

a. Strictly no alcohol onboard under any circumstances
b. Any highly intoxicated or disorderly passengers who are likely to be a health and safety risk to other passengers or drivers will be refused travel
c. A $500 security bond per vehicle is payable by way of cash or credit card pre-authorisation. Bonds will be refunded upon completion of incident-free travel. If bond not paid in advance, client agree to pay the bond any time before or within 48 hours after using the service.
d. Cleaning of liquids or other mess is at a rate of $100/hr (deducted from security bond)
e.Cleaning of any bodily fluids is a minimum charge of $500
f. Any damage by intoxicated persons (malicious or otherwise) will be reported to police
g. Overtime charges applies for delays
h. My Private transfers reserves the right to use any suitable vehicle unless a specific vehicle is requested at time of booking
i. All prices in the website is in Australian Dollars. Any $ sign mentioned in the website means Australian Dollars.

7. MPT reserves the right to do the following, at any time, without notice:

1. modify, suspend or terminate operation of, or access to the Website, or any portion thereof, for any reason;
2. modify or change the Website, or any of the Website’s portion, including prices, and any applicable policies or terms; and
3. to interrupt the operation of the Website, or any portion of the Website, as deemed necessary to perform routine or non-routine maintenance, error correction, or other changes.

Indemnity

Client must indemnify and hold harmless MPT, its employees, independent contractors and agents and keep them indemnified against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from:

a. any breach by you of these Terms of Use; or
b. reliance by you on any information obtained through the Website.

Confidentiality

MPT will take reasonable measures to protect the identity and personal details collected during the booking but will not be liable if it is leaked to the general public as the result of unforeseen events such as server hacking etc. MPT and its associated businesses may use the information provided to send newsletters, special offers and other publicity material.

Limitation of Liability, Indemnification

Neither MPT or the customer will be liable to the other for special, indirect or consequential damages incurred or suffered by the other arising as a result of, or related to the performance of MPT, whether in contract, tort, or otherwise, even if the other has been advised of the possibility of such loss or damages. The client will indemnify and not hold “My Private Transfers” responsible against any claims as well as all reasonable costs, expenses and attorneys’ fees incurred therein. “My Private Transfers” total liability under this Agreement with respect to the work, regardless of cause or theory of recovery, will not exceed the total amount of fees paid by the client to “MPT”.

The client shall indemnify and hold “My Private Transfers” harmless against any claims by third parties, including all costs, expenses and attorneys’ fees incurred by the consultant therein, arising out of, or in conjunction with the client’s performance under or breach of this agreement.

During the Coronavirus ( COVID 19 ) Pandemic or any similar situations, we take the best possible care of our customers. Although we do our best, we cannot remove the risk 100%. There is a slight possibility that you may get infected while using the Private Transfer services provided by us as many passengers use our services and some of them may be infected. Even after our cleaning and disinfectant spray the virus can still stay in the car surface. If you use our services, you agree to take this risk of getting infected and to indemnify My Private Transfers from any losses that might happen including physical health and financial losses.

Arbitration

Any dispute arising under this Agreement will be subject to binding arbitration by a single Arbitrator in accordance with its relevant industry rules, if any. The parties agree that this Agreement will be governed by and construed and interpreted in accordance with the laws of the State of QLD, Australia. The arbitration will be held in QLD, Australia. The Arbitrator will have the authority to grant injunctive relief and specific performance to enforce the terms of this Agreement. Judgment on any award rendered by the Arbitrator may be entered in any Court of competent jurisdiction.

Governing law

This agreement shall be construed and interpreted in accordance with the laws and courts of Queensland, Australia. Each of the parties hereto irrevocably attorns to the jurisdiction of the courts with respect to any matters arising out of this agreement. To the fullest extent, the client and the MPT may do so under applicable law, each of them irrevocably waives and agrees not to assert, by way of motion, as a defense or otherwise, any claim that he or it is not subject to the jurisdiction of any such court, any objection which he or it may now or hereafter have to the laying of the venue of any such jurisdiction or proceeding brought in any such court, and any such claim that any such suit, action, or proceeding brought in any such court has been brought in an inconvenient forum.